Customer Service Excellence Program Results

We are pleased to share the outstanding results of our Customer Service Excellence Program, which has significantly improved our customer satisfaction ratings and service quality metrics.

Program Achievements

Over the past year, we have achieved:

• 95% customer satisfaction rating (up from 87%)
• 40% reduction in average response time
• 25% increase in first-call resolution rate
• 99.2% on-time delivery performance

Service Enhancements

Key improvements implemented include:

• 24/7 technical support hotline
• Online customer portal with real-time order tracking
• Dedicated account managers for key customers
• Enhanced training programs for service staff

We extend our gratitude to all customers who provided feedback and helped us identify areas for improvement. Your input has been invaluable in shaping our service excellence journey.